Help Center

Customer Service Policies

Exchanges, Returns and Refunds

Returns, Exchanges and Refund Policies

Damaged Products During Transit

Undeliverable, Missing Shipments and Redelivery

Shipping and Delivery

Shipping Policy

Order Tracking

Factory Direct Shipping

Fraud Prevention Policy

Order Validation Policy

Order Correction Policy

Frequently Asked Questions

Shipping

Can I exchange or return my item(s)?

Do you ship internationally?

International Customs & Duties

When Tracking My Order, The System Says "Order Not Found"

Product Related Questions

I can't find ___ product that I saw on Pinterest/Instagram/Tumblr/Facebook/Twitter/Wanelo, Can I still order it?

Orders

Can I make changes to my order?

Sales Tax on Orders

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