COVID-19 UPDATE AS OF AUG 2020
We are seeing transit times returning to normal and orders are delivering timely. Please do let us know if your item hasn't arrived so that we can follow up. While we can't control the delivery times, we will try to provide as much insight into the actual delivery progress as possible during these unprecedented times
Thank you for your patience.
COVID-19 UPDATE AS OF MAY 2020
PLEASE NOTE THAT WE ARE SEEING SIGNIFICANT DELAYS WITH SHIPMENTS BOTH DOMESTICALLY AND INTERNATIONALLY. THIS WILL AFFECT THE ARRIVAL OF YOUR ORDERS. UNFORTUNATELY, WE DO NOT HAVE CONTROL OVER THE SPEED OF WHICH CARRIERS DELIVER OR THE SPEED AT WHICH YOUR LOCAL CUSTOMS AGENCIES PROVIDES CLEARANCE FOR YOUR SHIPMENTS.
COVID-19 HAS CAUSED A PERFECT STORM OF ISSUES AND DELAYS THROUGHOUT THE GLOBAL SUPPLY CHAIN. EVERYTHING FROM STAFFING ISSUES DUE TO ILLNESS OR SHUTDOWN ORDERS, LACK OF PHYSICAL EQUIPMENT SUCH AS PLANES, TRUCKS OR BOATS AND THEIR OPERATORS TO AN ASTRONOMICALLY HIGH ONLINE ORDER VOLUME DUE TO ALL OF THE PEOPLE SHOPPING WHILE UNDER "STAY AT HOME" ORDERS.
HOWEVER, OUR SYSTEMS ARE SET UP TO CONTINUE TO PROVIDE UPDATES VIA EMAIL AS THE CARRIER PROVIDES THEM AT VARIOUS CHECKPOINTS DURING THE SHIPMENT'S JOURNEY.
WE UNDERSTAND AND SHARE YOUR FRUSTRATION WITH THE DELAYS. WE ALSO THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING DURING THESE UNPRECEDENTED TIMES.You can track your orders here using the tracking number sent to you via email. If you have not received this information, please verify the email address provided with your order. If this information needs to be corrected or if it is correct, but you have not received your tracking number, please contact us. If you have questions about the tracking data, please review our shipping FAQs